SMEs essentially have three ways to run social media on an ongoing basis. An agency brings in external strategy and creative work, but comes with recurring costs and coordination effort. An in-house solution offers maximum closeness to the business and enables fast responses, but often competes with day-to-day operations. Software like ViralSpoon, by contrast, automates large parts of regular planning and content production at predictable cost, while keeping knowledge and access in-house. Strategy, campaigns, and community management remain the business's responsibility either way. The models can also be combined — for example, ViralSpoon for continuous baseline coverage and an agency for larger campaigns.
Zielgruppe
Social media forsmall businesseswithout a marketing department and without an agency contract
An AI social media manager as software instead of a person: that's ViralSpoon. Small businesses use ViralSpoon exactly where a marketing department is missing. The AI creates a content calendar from a scan of the company website, produces posts in the company's branding, and publishes them on Facebook, Instagram, LinkedIn (company pages), and WhatsApp.
Problem and Solution
What holds things up in everyday work — and how ViralSpoon solves it.
What SMEs should know
Outsource social media or do it yourself
After canceling your social media agency
When switching from an agency back in-house, access, rights, and existing materials are what matter most. Before the contract ends, it should be clarified who owns the Meta Business Portfolio containing the Facebook page and Instagram profile, and whether enough people at the company have full admin rights. Usage rights for stock images should likewise be checked, and existing templates, color codes, fonts, and content calendars should be saved. Independent of any existing agency materials, ViralSpoon can already build a new content calendar from the website scan, so your own content production can be prepared well in advance.
A content calendar without a marketing department
A content calendar is the list that determines which topic appears when, on which channel. Without one, posts happen whenever the mood strikes — and that's exactly how weeks with no posts at all happen.
In ViralSpoon, the plan is built automatically. It's based on a scan of the company website: services, location, tone, target audience. From that, the AI derives topics and spreads them across the week.
The result is a suggestion, not an obligation. Topics can be swapped, rescheduled, or replaced with your own. In ViralSpoon Brand Voice, the business sets its own topic guidelines, rules, and brand language — for example, that prices are never mentioned, or that a specific technical term is always explained.
Anyone who wants to actively steer topics can also use the ViralSpoon Copilot. It suggests topics through a conversation and draws on the information stored in expert mode.
One point of responsibility still remains necessary: one person reviews the plan and approves topics — often management or the office staff. Multiple team members can contribute photos from the business via the ViralSpoon app.
Matching Features
The product pages that are especially relevant to this solution.
Content Calendar & Content Strategy
A tailored social media content calendar, created by AI and adjustable anytime.
To the Product PageAutomated Posts
Images and text for social media are created automatically in your business's branding.
To the Product PageBrand Voice
Control brand voice, rules, and your own topics down to the last detail, including Copilot and content calendar management.
To the Product PageSee What Lands, and Learn From It
Impressions, likes, and comments per post and channel — deliberately limited to the numbers you can actually act on.
To the Product PageAutomatic Publishing & Scheduling
Posts go out automatically on Facebook, Instagram, LinkedIn (company pages), and WhatsApp, with full control.
To the Product PageCustomer Story
How it works in practice — firsthand.
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Frequently asked questions from small businesses and SMEs
Answers about solutions, onboarding, and implementation.



